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Refunds & Returns

For any refunds and returns please email with the following information.



Order Number


Reason for return

We will respond to all enquiries within 24 hours of receipt to advise you further. Where a return and refund is approved you will be issued with details on how to return the product(s)

All products being returned under the consumer contracts regulations need to be unused and original condition.

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

You need to notify us of your wish to cancel your order within this time period by email.

You then have a further 14 days from the date you notified us of your cancellation to return the goods.

All goods unless faulty are returned at the expense of the customer. We recommend you use a recorded delivery service and retain proof to avoid issues further down the line. We cannot refund items that do not get returned to us.


Who are Payl8r?

Payl8r is a finance company that provides credit to its members to purchase goods and services online and pay back through monthly installments

To find out more about Bank Vision software please click the link below

For FAQ’s or to contact the Payl8r directly please click the link below

Caelus Drones Ltd are licensed to offer credit services through Payl8tr by the FCA (Financial Conduct Authority )



All UK orders will attract VAT at the current standard rate of 20%. VAT registered businesses can claim this back through the VAT returns process. If you are exempt from VAT and can provide a certificate of exemption, then please contact us directly before placing your order.

Security Policy

Caelus drones do not store or transmit personal payment information. Payments are processed by the relevant payment providers. We use Sage Pay, Barclays and Payl8r. We constantly review our security policies to ensure we exceed security standards.  Please contact us directly if you have any concerns

This policy does not affect your statutory rights.

Have An Enquiry?

Do you have a question or an enquiry about a Drone? Perhaps you need some advice as to which Drone or Drone Accessory is best for you? Please call us for a no obligation chat about how we can use UAV technology to help you and your organisation

+44(0)1200 871 146